Frameworx Process: Mapping and Analysis of Experience Lifecycles

Category: (3) eTOM Process Type

Process Identifier: 1.3.2.4

Original Process Identifier:

Maturity Level: 3

Description

Selecting , recording, analyzing and assessing improvement to particular customer lifecycle.

Extended Description

Mapping and Analysis of Experience Lifecycles processes involve selecting, recording,   analyzing and assessing improvements to particular customer lifecycle journeys which relates to the organizations customer experience objectives.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Mapping and Analysis of Experience Lifecycles

Appears on these diagrams:

• 1.3.2 Customer Experience Management
• 1.3.2.4 Mapping and Analysis of Experience Lifecycles

is a more detailed diagram for the

• 1.3.2.4 Mapping and Analysis of Experience Lifecycles

Issues

• Business Process Framework 16.0 Addition

---