Frameworx Process: Collect information for Maturity Assessment

Category: (3) eTOM Process Type

Process Identifier: 1.7.8.2.2

Original Process Identifier:

Maturity Level: 3

Description

Preliminary collection of current As Is situation

Extended Description

Collect Information For Maturity Assessment process all relevant information in order to assess the maturity of each dimension. Collect current metrics and KCIs in order to get evidence of the As Is KCIs and performance

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Collect information for Maturity Assessment

Appears on these diagrams:

• 1.7.8.2 Maturity Assessment

Issues

• Business Process Framework 16.0 Addition

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