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Frameworx Process: Authorize Party Bill Invoice Adjustment

Category: (6) eTOM Process Type

Process Identifier: 1.6.12.3.11.3.1

Original Process Identifier:

Maturity Level: 3

Description

Adjust a party's bill/invoice based on detailed assessment and/or policy.

Extended Description

Authorize Party Bill Invoice Adjustment adjusts a party's bill/invoice based on a detailed assessment and/or policy. The responsibilities of this process include, but are not limited to: - Determining whether policy allows for automated adjustment of a party bill/invoice, and approving any resultant adjustments - Undertaking more detailed analysis and investigation to determine whether a bill adjustment is acceptable, including gaining appropriate management authority to make the adjustment - Making an approved adjustment to a party’s bill/invoice. This process relies on the availability of appropriate adjustment policies, which are created within the Support Bill Inquiry Handling processes, for the timely resolution of major billing disputes. This form of resolution may require investigation of the billing/invoicing processes themselves to determine whether the disputed bills are the result of quality errors within an enterprise's processes.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(6) eTOM Process Type Authorize Party Bill Invoice Adjustment

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:28