Frameworx Process: Apply Payment Overpayment Handling

Category: (4) eTOM Process Type

Process Identifier: 1.6.12.3.6

Original Process Identifier:

Maturity Level: 3

Description

Process where Wholesale Overpayments are Identified and corrected.

Extended Description

Process where Wholesale Overpayments are Identified and corrected. Usually small payment deviations are simply posted , but if the payment is too large, (threshold), then the party/partner/wholesale customer is contacted and a resolution is negotiated.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Apply Payment Overpayment Handling

Appears on these diagrams:

• 1.6.12.3 Party Partner Payments

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 16.0 Addition

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