Category: (6) eTOM Process Type
Process Identifier: 1.6.12.3.1.5.2
Original Process Identifier:
Maturity Level: 3
Determine what action to take when a payment made by a party does not satisfy all applications to bills/invoices/purchases and so forth, and there is an amount still to be paid.
Resolve Party Underpayment determines what action to take when a payment made by a party does not satisfy all applications to bills/invoices/purchases and so forth, and there is an amount still to be paid. The action taken may be: - That the amount remains with expectation that a future payment may compensate for the underpayment - The amount reduces any credit balance retained for the party - That a request is made to the party to remit the underpayment as soon as possible - That a payment plan may be negotiated for the underpayment In some cases the party may be contacted to determine which action to take. The action taken may be: - That the amount remains with the payment and it is applied at a later time - The amount is transferred to a credit balance retained for the party - The amount is refunded to the party In some cases the party may be contacted to determine which action to take.
This was created from the Frameworx 16.0 Model