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Frameworx Process: Resolve Party Underpayment

Category: (6) eTOM Process Type

Process Identifier: 1.6.12.3.1.5.2

Original Process Identifier:

Maturity Level: 3

Description

Determine what action to take when a payment made by a party does not satisfy all applications to bills/invoices/purchases and so forth, and there is an amount still to be paid.

Extended Description

Resolve Party Underpayment determines what action to take when a payment made by a party does not satisfy all applications to bills/invoices/purchases and so forth, and there is an amount still to be paid. The action taken may be: - That the amount remains with expectation that a future payment may compensate for the underpayment - The amount reduces any credit balance retained for the party - That a request is made to the party to remit the underpayment as soon as possible - That a payment plan may be negotiated for the underpayment In some cases the party may be contacted to determine which action to take. The action taken may be: - That the amount remains with the payment and it is applied at a later time - The amount is transferred to a credit balance retained for the party - The amount is refunded to the party In some cases the party may be contacted to determine which action to take.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(6) eTOM Process Type Resolve Party Underpayment

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:29