Category: (7) eTOM Process Type
Process Identifier: 1.6.12.3.1.3.3.2
Original Process Identifier:
Maturity Level: 3
Contact the party who made the payment to resolve why it could not be applied.
Contact Unapplied Payment Party makes contact with the party who made the payment to resolve why it could not be applied. Based on the contact this may involve correcting references to bills/invoices and so forth or may find that the payment had made in error. Once resolution has been made another Party Payment Handling process may be initiated. For example, in the case of corrected bill/invoice references the Apply Party Payment process may be re-invoked.
This was created from the Frameworx 16.0 Model