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Frameworx Process: Contact Unapplied Payment Party

Category: (7) eTOM Process Type

Process Identifier: 1.6.12.3.1.3.3.2

Original Process Identifier:

Maturity Level: 3

Description

Contact the party who made the payment to resolve why it could not be applied.

Extended Description

Contact Unapplied Payment Party makes contact with the party who made the payment to resolve why it could not be applied. Based on the contact this may involve correcting references to bills/invoices and so forth or may find that the payment had made in error. Once resolution has been made another Party Payment Handling process may be initiated. For example, in the case of corrected bill/invoice references the Apply Party Payment process may be re-invoked.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(7) eTOM Process Type Contact Unapplied Payment Party

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:30