Frameworx Process: Workforce Development

Category: (2) eTOM Process Type

Process Identifier: 1.7.7.4

Original Process Identifier: 1.3.7.4

Maturity Level: 4

Description

Develop employees to meet the needs of the business.

Extended Description

Workforce Development processes focus on development of employees to meet the needs of the business. These processes include competency modeling, skills assessment, job and employee strength profiling, succession planning, training development and delivery, career development, work design, employee recruitment, etc. These processes support both the overall enterprise and the needs of individual business units or functions.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Workforce Development

Appears on these diagrams:

• 1.7.7 Human Resources Management
• 1.7.7.4 Workforce Development
• eTOM Enterprise Management

is a more detailed diagram for the

• 1.7.7.4 Workforce Development

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Design Digital Services
• eHealth View
• Is the feature (specification) value add or revenue generating?

---