Category: (5) eTOM Process Type
Process Identifier: 1.6.12.3.1.4
Original Process Identifier:
Maturity Level: 3
Identify that an overpayment has been made by a party and determine what action to take when a payment made by a party satisfies all applications to bills/invoices/purchases and so forth, and there is an amount remaining.
Handle Party Overpayment identifies that an overpayment has been made by a party and determines what action to take when a payment made by a party satisfies all applications to bills/invoices/purchases and so forth, and there is an amount remaining. The action taken may be: - That the amount remains with the payment and it is applied at a later time - The amount is transferred to a credit balance retained for the party - The amount is refunded to the party In some cases the party may be contacted to determine which action to take.
This was created from the Frameworx 16.0 Model