Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Handle Party Overpayment

Category: (5) eTOM Process Type

Process Identifier: 1.6.12.3.1.4

Original Process Identifier:

Maturity Level: 3

Description

Identify that an overpayment has been made by a party and determine what action to take when a payment made by a party satisfies all applications to bills/invoices/purchases and so forth, and there is an amount remaining.

Extended Description

Handle Party Overpayment identifies that an overpayment has been made by a party and determines what action to take when a payment made by a party satisfies all applications to bills/invoices/purchases and so forth, and there is an amount remaining. The action taken may be: - That the amount remains with the payment and it is applied at a later time - The amount is transferred to a credit balance retained for the party - The amount is refunded to the party In some cases the party may be contacted to determine which action to take.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(5) eTOM Process Type Handle Party Overpayment

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:27