Category: (6) eTOM Process Type
Process Identifier: 1.6.12.2.8.3.3
Original Process Identifier:
Maturity Level: 3
Initiate and manage follow-up with a party that has one or more overdue amounts.
Administer Overdue Party Bill/Invoice Follow-Up initiates and manages follow-up with a party that has one or more overdue amounts. A notification may be sent to a party asking for payment or joint activity between the enterprise and a party that initiates negotiation of a payment plan. The treatment method, such as notification or payment plan negotiation, may be governed by policies defined by Define Party Debt Collection Policies. Policies may also direct any escalation of the recovery processes being employed. A party account in collections may cause a party to be denied large rebates, extended product offerings, especially if the collection is recent or remains unpaid , or both. This is may be included in any notifications to a party, along with informing a party that their debt may be turned over to a collection agency or subject to litigation by the enterprise, embargo, asset recovery.
This was created from the Frameworx 16.0 Model