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Frameworx Process: Define Party Debt Collection Policies

Category: (6) eTOM Process Type

Process Identifier: 1.6.12.2.8.1.2

Original Process Identifier:

Maturity Level: 3

Description

Develop party debt collection policies used by the debt recovery process.

Extended Description

Define Party Debt Collection Policy develops and manages (modifies/removes) party debt collection policies used by the debt recovery process. A policy may represent rules to apply when attempting to recover a party debt or to identify when party debt collection activities should commence. For example, the events that trigger dunning rules evaluation, the conditions to evaluate and the actions that must be done, such as SMS, letters, outbound calls, barring/unbarring actions, late fees, penalties, and so forth.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(6) eTOM Process Type Define Party Debt Collection Policies

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:29