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Frameworx Process: Perform Soft Collections

Category: (5) eTOM Process Type

Process Identifier: 1.6.12.2.8.2

Original Process Identifier:

Maturity Level: 3

Description

A process acts as early warning of Partners that displays behavior that will result in them entering into collections if behavior is not addressed.

Extended Description

A process acts as early warning of Partners that displays behavior that will result in them entering into collections if behavior is not addressed. Based on late payment behavior, the Partner have not yet entered the formal collection process, but the resulting credit score drop from having an account in collections will directly impact future financial plans, as it may cause you to be denied large rebates, extended service offerings, especially if the collection is recent or remains unpaid (or both). Wholesale Promise to Pay - Negotiate and Establishes Future Payment Plan - Tracks Past Due Partner Invoices or Bills and Establishes Future Payment Plan. A promise to pay is set up after evaluation of the customer’s past history. The promise to pay is noted and monitored. A promise to pay letter is then sent to the wholesale partner/customer.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(5) eTOM Process Type Perform Soft Collections

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:28