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Frameworx Process: Perform Operational Audit Process for Wholesale

Category: (6) eTOM Process Type

Process Identifier: 1.6.12.2.2.3.3

Original Process Identifier:

Maturity Level: 3

Description

Wholesale Operational Audit process contributes to proactive preventative measure. In addition to Financial Audits and Revenue Assurance Audits, CSP revert to Operational Wholesale Audit Process.

Extended Description

Wholesale Operational Audit process contributes to proactive preventative measure. Many types of audits are performed across the enterprise to ensure contract compliance. Based on the strategy and business Policy some Wholesale audits will deliver more value than others. Whereas the Revenue Assurance Audit process is specialized to efficiently detect Revenue discrepancies, the Wholesale Operational Audit process contributes to proactive preventative measures - i.e. to change the business process so discrepancies don’t repeat themselves over and over again. This is needed since wholesale costs and revenues underlies many variances stipulated in unique contracts. There is a strong connection (2 Reasons to be mentioned) with the dispute process that requires cyclical (often monthly) auditing: Reason 1) Due to contract conditions, delaying disputes too long expire the right to collect. This is regulated by clauses that limits the retrospective dispute period. Typically contract clause durations include 30, 90 or 120 days. Reason 2) Ever changing third-party modifications (i.e. unanticipated discrepancy between contracted and billed rates) , requires adaptation of own wholesale contract conditions The most common types of audits a CSP can conduct in the Wholesale area (also often used by other Audit processes): Contractual rates vs. actual rates Switch vs. invoice volume (records and/or MOUs) Switch vs. LCR system Jurisdiction validation (inter/intra state, MTA, LATA etc.) Termination validation (mobile or landline) Rated CDRs to invoice totals (expense, volumes, etc.) Cost to revenue or margin audit

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(6) eTOM Process Type Perform Operational Audit Process for Wholesale

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:29