Category: (6) eTOM Process Type
Process Identifier: 1.6.12.2.2.3.1
Original Process Identifier:
Maturity Level: 3
Process of Applying the Adjustment for Roaming of both the Account as well as Corporate Account
In the case of Retail Billing Account Adjustment for Roaming, granular rated records are retained, as well as aggregated balances as part of the settlement claim towards a foreign Operator. It is good practice if the granular records is balanced out with aggregated balances (as check and balance). Hence, after a manual reconciliation was made, the detail and aggregate sum needs to matched and this is performed as Adjustment. Since charges have already been apportioned to Accounts Receivable it cannot be simply deleted or overwritten. Instead, an additional entry is created to reflect the intended change. If mistake (over/under/un-) is detected or goodwill is applied, trigger the adjustment of corporate & retail account. Adjustments can be applied on much level (A/R or individual account level, subscription level, billing account level, Item Level, Event Level). In some situations, multiple A/R account needs to be adjusted simultaneously. For example, if call rates were mistakenly applied for a number of operators, then adjustments will be performed for all the accounts. Depending on tax law, jurisdictions, and other factors, tax reversal might need to be applied when performing certain adjustments, disputes, and settlements. For example, a specific country may require that you reverse taxes for any adjustment you apply to a charge for a call placed outside the country, but not require you to reverse taxes for adjustments to prepaid balances. Sub Processes include Foreign Carrier Charge Adjustment -Charge Foreign carrier through Inquiry Service (Returned Accounts Procedure =RAP). Returned Accounts Procedure (RAP) defines the format for returning information on errors found within transferred TAP files/events and thereby rejecting financial liability for those files/events. The files transferred are termed RAP files. Roaming Dispute Goodwill Applied -In case of missing proof, and according to business policies for goodwill, the retail customer account maybe adjusted without charging the VPMN (goodwill to partner) Inbound Roamers Disputes -Received RAP records from inbound roamers where which identified wholesale unguided and unrated usage errors. Example Stop Return RAP. GSM TD 32 spec it defines handling of 1) fatal, 2) severe, or 3) missing errors. Usage Errors - Tracking and Fixing - Adjust for own Errors due to changes in rates, wholesale agreements, or incorrect contract assignments (if is this a contracted Partner/customer), incorrect record types. Correct Mediation rules, Rate Tables or manually, etc. and remediate &/ resubmit
This was created from the Frameworx 16.0 Model