Category: (5) eTOM Process Type
Process Identifier: 1.6.12.2.2.3
Original Process Identifier:
Maturity Level: 3
The process of making bulk adjustments over a number of accounts.
The process of making bulk adjustments over a number of accounts. Billing Adjustment for Large accounts (hierarchy of accounts). Applied where the number of Accounts adjusted exceeds a large number (e.g. typically >100). Based on the type of mass adjustments, criteria is identified. Party Participants sets are either identified, accounts are queried, or a participant set file is developed. Often caused by unintentional contract agreements for exceptional corporate or Ad hoc Wholesale agreements. Typically triggered or monitored by Revenue Assurance.
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