Category: (5) eTOM Process Type
Process Identifier: 1.6.12.2.2.2
Original Process Identifier:
Maturity Level: 3
The process of an making an adjustment to another Business Party, for differences stated in the invoice but which were not delivered (due to damages, errors or allowances).
The process of making an adjustment to wholesale (carrier) or Business Party. The Business Party is invoiced and or billed appropriately (based on inquiry service) and a memo is raised and posted appropriately and is considered as separate entity than an invoice. A credit note or memo is a contraction of the term "credit memorandum," which is a document issued by the seller of goods or services to the buyer, reducing the amount that the buyer owes to the seller under the terms of an earlier invoice. It may be issued in the case of damaged goods, errors or allowances. In respect of the previously issued invoice, a Credit Memo will reduce or eliminate the amount the buyer has to pay. The credit memo usually includes details of exactly why the amount stated on the memo has been issued, which can be used later to aggregate information about credit memos to determine why the seller is issuing them. A credit memo may be issued because the buyer returned goods to the seller, or there is a pricing dispute, or a marketing allowance, or other reasons under which the buyer will not pay the seller the full amount of the invoice. The seller records the credit memo as a reduction of its accounts receivable balance, while the buyer records it as a reduction in its accounts payable balance. Credit memos, credit memo requests, and payments can be assigned to an invoice (wholly or in part) or against multiple invoices.
This was created from the Frameworx 16.0 Model