(5) eTOM Process Type Handle Wholesale and Business Party Adjustments

Category: (5) eTOM Process Type

Process Identifier: 1.6.12.2.2.1

Original Process Identifier:

Maturity Level: 3

Description

“Adjustment” is a process that is triggered when portion of an invoice /Account Receivable entry/ bill needs to be corrected

Extended Description

“Adjustment” is a process that is triggered when portion of an invoice /Account Receivable entry/ bill needs to be corrected. An Adjustment is a transaction that debits or credits a business party's account by changing the amount due for a invoice/bill item. Adjustments directly to retail customer are not covered in this process workflow. Adjustments can also change non-currency balances in the account. There are many reasons to apply adjustments (Goodwill and mistakes to name two).

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions