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Frameworx Process: Perform Wholesale Embargo

Category: (4) eTOM Process Type

Process Identifier: 1.6.12.2.4

Original Process Identifier:

Maturity Level: 3

Description

Embargo is the controlled manner (process) in which contracted services are limited under certain specific conditions • Inability to pay for a defined period of time • Limited resource availability from the service Supplier to meet the general contract conditions (SLA). Example = Christmas/Ramadan/etc. Coordinate with Legal, Regulatory, and the State Commission of Pending Embargo & Embargo Wholesale Customer.

Extended Description

Embargo is the controlled manner (process) in which contracted services are limited under certain specific conditions. Coordinate with Legal, Regulatory, and the State Commission of Pending Embargo & Embargo Wholesale Customer. After the collections process occurs and the delinquent wholesale customer continues to not pay, the wholesale billing manager communicates with legal and regulatory and proceeds with the embargo. The state commission is notified and the wholesale customer is sent an embargo warning letter. If they decide to pay they can make a payment in full, a partial payment, or send bankruptcy information. Not all embargos are related to collections and bankruptcy. Example during Christmas Period, new network service installations are not performed by most carriers. Another trigger for a embargo is a specific holiday period (i.e. Christmas) , where the service levels are reduced considerably. Provisioning and Installation procedures will continue to be handled in a business as usual manner until the Embargo begins. During the Embargo, only orders meeting the specific criteria for an Emergency Order will be provisioned. Another trigger for a embargo is a specific holiday period (i.e. Christmas) , where the service levels are reduced considerably. Provisioning and Installation procedures will continue to be handled in a business as usual manner until the Embargo begins. During the Embargo, only orders meeting the specific criteria for an Emergency Order will be provisioned.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Perform Wholesale Embargo

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:25