Category: (6) eTOM Process Type
Process Identifier: 1.6.12.1.7.7.1
Original Process Identifier:
Maturity Level: 3
Process that handles Content Business Party Cramming through identification, alarming (where some services are subcontracted), and correction. Carrier Cramming Content Partner Disputes process is responsible for detecting Cramming, triggering a Cramming Investigation against a Business Party and Tracking the resultant correction, resolution or dispute.
Cramming is a form of fraud in which small (often indiscernible) charges are added to a bill by a third party without the subscriber's consent or disclosure. These may be disguised as a tax or some other common fee, and may be several euros/dollars/ other currency or even just a few cents. This process describes the actions that are taken towards the 1) partner, 2) affected partners 3) public communication. Since cramming is occurring often, and are almost impossible to avoid, most mature CSPs have a predefined process for handling it. Sub Processes include Carrier Cramming Content Partner Escalations - Financial Escalation procedure and corrective financial actions if cramming is not rectified over a longer period of time.
This was created from the Frameworx 16.0 Model