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Frameworx Process: Handle Carrier Cramming Content Partner Disputes

Category: (6) eTOM Process Type

Process Identifier: 1.6.12.1.7.7.1

Original Process Identifier:

Maturity Level: 3

Description

Process that handles Content Business Party Cramming through identification, alarming (where some services are subcontracted), and correction. Carrier Cramming Content Partner Disputes process is responsible for detecting Cramming, triggering a Cramming Investigation against a Business Party and Tracking the resultant correction, resolution or dispute.

Extended Description

Cramming is a form of fraud in which small (often indiscernible) charges are added to a bill by a third party without the subscriber's consent or disclosure. These may be disguised as a tax or some other common fee, and may be several euros/dollars/ other currency or even just a few cents. This process describes the actions that are taken towards the 1) partner, 2) affected partners 3) public communication. Since cramming is occurring often, and are almost impossible to avoid, most mature CSPs have a predefined process for handling it. Sub Processes include Carrier Cramming Content Partner Escalations - Financial Escalation procedure and corrective financial actions if cramming is not rectified over a longer period of time.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(6) eTOM Process Type Handle Carrier Cramming Content Partner Disputes

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:29