Category: (5) eTOM Process Type
Process Identifier: 1.6.12.1.7.6
Original Process Identifier:
Maturity Level: 3
Dealer & Retailer Billing & Commission process uses proof points (like raised orders) to the determine cost and revenue with the aim of calculating commissions due based on contracts sold, inventory turnover, cash received on behalf. It also allows sub processes for Dealer & Retailer Disputes, Dealer Fraud Identification and Reporting. It further deals with the acceptance of cash from the Cashier system.
Retailer & Dealership agreements contains various parameters i.e., subscriber type , number of subscriptions, equipment type and subscriber usage. Dealers are managed as channels through commission rates, commission schemes and rewards for the same products and sales channels. Handling dealers require definition of Dealer internal organizational hierarchies .Due to the fact that sales commissions needs to be handled in a unified way, internal sales force commissions (i.e. for POS) may also managed here centrally. An interface for external dealers (as well as internal sales force) to view commissions earned throughout the sales process (leads, order, returned, backed-out, customer turn-over) needs to be provided. It is necessary to provide, on a rolling basis, for commissions earned at any point throughout the month as well as commissions split over organizational hierarchies.
This was created from the Frameworx 16.0 Model