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Frameworx Process: Calculate Dealer & Retailer Billing & Commissions

Category: (5) eTOM Process Type

Process Identifier: 1.6.12.1.7.6

Original Process Identifier:

Maturity Level: 3

Description

Dealer & Retailer Billing & Commission process uses proof points (like raised orders) to the determine cost and revenue with the aim of calculating commissions due based on contracts sold, inventory turnover, cash received on behalf. It also allows sub processes for Dealer & Retailer Disputes, Dealer Fraud Identification and Reporting. It further deals with the acceptance of cash from the Cashier system.

Extended Description

Retailer & Dealership agreements contains various parameters i.e., subscriber type , number of subscriptions, equipment type and subscriber usage. Dealers are managed as channels through commission rates, commission schemes and rewards for the same products and sales channels. Handling dealers require definition of Dealer internal organizational hierarchies .Due to the fact that sales commissions needs to be handled in a unified way, internal sales force commissions (i.e. for POS) may also managed here centrally. An interface for external dealers (as well as internal sales force) to view commissions earned throughout the sales process (leads, order, returned, backed-out, customer turn-over) needs to be provided. It is necessary to provide, on a rolling basis, for commissions earned at any point throughout the month as well as commissions split over organizational hierarchies.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(5) eTOM Process Type Calculate Dealer & Retailer Billing & Commissions

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:27