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Frameworx Process: Knowledge Management

Category: (2) eTOM Process Type

Process Identifier: 1.7.4.1

Original Process Identifier: 1.3.4.1

Maturity Level: 4

Description

Manage the tacit and explicit knowledge contained with the enterprise.

Extended Description

Knowledge Management processes are responsible for managing the tacit and explicit knowledge contained with the enterprise. This includes establishing processes and capabilities to ensure that all staff have the necessary knowledge available to them to be effective in their work, and to ensure that knowledge captured through work activities is retained and made available as required across the enterprise. Some examples of knowledge management processes include processes associated with patent management, Intellectual Property Rights management, standards for information and information capture and storage, assigning and providing direction for data stewardship, minimizing instances of the same data, etc. Other processes examples include establishment of policies and managing establishment of enterprise portals and intranet capabilities.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Knowledge Management

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:13