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Frameworx Process: Resolve Party Reconciliation Discrepancy

Category: (5) eTOM Process Type

Process Identifier: 1.6.12.1.4.3

Original Process Identifier:

Maturity Level: 3

Description

Contacts a party regarding a discrepancy, work with the party to identify the cause of the discrepancy, and determine how to resolve the discrepancy.

Extended Description

Resolve Party reconciliation Discrepancy contacts a party regarding a discrepancy, works with the party to identify the cause of the discrepancy, and determines how to resolve the discrepancy. Because different forms of information can be provided by a party other processes may be involved. For example, if an bill/invoice is provided by a party then the Party Bill Inquiry Handling process may be invoked; if a payment is provided then the Party Payment Handling process may be invoked; if a reconciliation notification is provided then the Identify Party reconciliation Adjustment process may be invoked.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(5) eTOM Process Type Resolve Party Reconciliation Discrepancy

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:28