Category: (5) eTOM Process Type
Process Identifier: 1.6.12.1.4.3
Original Process Identifier:
Maturity Level: 3
Contacts a party regarding a discrepancy, work with the party to identify the cause of the discrepancy, and determine how to resolve the discrepancy.
Resolve Party reconciliation Discrepancy contacts a party regarding a discrepancy, works with the party to identify the cause of the discrepancy, and determines how to resolve the discrepancy. Because different forms of information can be provided by a party other processes may be involved. For example, if an bill/invoice is provided by a party then the Party Bill Inquiry Handling process may be invoked; if a payment is provided then the Party Payment Handling process may be invoked; if a reconciliation notification is provided then the Identify Party reconciliation Adjustment process may be invoked.
This was created from the Frameworx 16.0 Model