Frameworx Process: Calculate Metrics

Category: (4) eTOM Process Type

Process Identifier: 1.7.8.1.3.4

Original Process Identifier:

Maturity Level:

Description

Calculate Metrics process provides capability to calculate the final business KPIs based on the data set by using the available algorithms.

Extended Description

Calculate Metrics process provides capability to calculate the final business KPIs based on the data set by using the available algorithms. The business metrics could be standard defined for example TMForum Metrics or any arbitrary or ad hoc metrics as required.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Calculate Metrics

Appears on these diagrams:

• 1.7.8.1.3 Data Analysis

Issues

• Business Process Framework 15.5 Addtion

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