Category: (6) eTOM Process Type
Process Identifier: 1.2.7.2.1.3.2
Original Process Identifier:
Maturity Level:
Develop and document the detailed product offering-related performance specifications.
Develop Detailed Product Offering Performance Specifications develops and documents the detailed product offering-related performance specifications. Performance specifications include the creation of metrics used to measure the performance of individual offerings as well as on or more Key Quality Indicators (KQIs) grouped into service level specifications used for service level agreements. Note, that while this process creates the association to the KQIs, the Develop Service Level Specification process in Service Development & Retirement manages the lifecycle of service level specifications and the KQIs. The processes ensure that all detailed specifications are produced and appropriately documented. Additionally the processes ensure that the documentation is captured in an appropriate enterprise repository.
This was created from the Frameworx 16.0 Model