Frameworx Process: Metric Management

Category: (3) eTOM Process Type

Process Identifier: 1.7.3.4.5

Original Process Identifier:

Maturity Level: 4

Description

Manage the specification lifecycle and the operations of Metrics.

Extended Description

Metric Management defines and maintains the specification of Metrics: high-level description, detailed specification (formulas, thresholds, rules, consequences), applicability, status. Metric Management also manages Metric measurement operations: execution of on-demand and recurring collection jobs, rule evaluation, and consequences (actions and notifications).

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Metric Management

Appears on these diagrams:

• 1.7.3.4 Enterprise Performance Assessment
• 1.7.3.4.5 Metric Management

is a more detailed diagram for the

• 1.7.3.4.5 Metric Management

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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