Frameworx Process: Identify Contact Changes and Update

Category: (4) eTOM Process Type

Process Identifier: 1.6.6.5.2

Original Process Identifier:

Maturity Level: 3

Description

Not used for this process element

Extended Description

• Implementing generic and specific changes to party interfaces (example: updating agent scripts, Web pages, etc. • Gathering all the information available related to the contact identified and keep up to date all information concerning parties.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Identify Contact Changes and Update

Appears on these diagrams:

• 1.6.6.5 Support Party Interface Management

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---