Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Support Party Performance Management

Category: (3) eTOM Process Type

Process Identifier: 1.6.6.3

Original Process Identifier:

Maturity Level: 3

Description

Manage performance restoration activity with partiess who own and manage outsourced infrastructure, and to ensure that the Party Performance Management processes can operate effectively.

Extended Description

The purpose of the Support Party Performance Management processes is twofold - to manage performance restoration activity with parties who own and manage outsourced infrastructure, and to ensure that the Party Performance Management processes can operate effectively. External parties are engaged by the service provider in infrastructure level performance-related activities when the service provider has outsourced the relevant infrastructure ownership and management to parties (i.e. outsourced network or IT bureau arrangements). The actual engagement with the party is initiated by the specific performance support processes of the CRM, RM&O or SM&O process layers. Where Support Party Performance Management processes are engaged to resolve infrastructure level performance issues, these processes are responsible to ensure on-time and correct resolution and re-establishment of normal infrastructure operation. For the Party Performance Management processes the role of the Support Party Performance Management processes is to ensure that there is capability (for example, information, materials, systems and resources) so that the Party Performance Management processes can operate effectively. The responsibilities of these processes include, but are not limited to: •Arranging and managing party access to appropriate service provider performance management support tools (including any appropriate Inventories) and processes; •Arranging and managing service provider access to appropriate party performance management support tools (including any appropriate Inventories) and processes; •Monitoring and reporting on party progress towards resolving reported infrastructure performance issues; •Initiating reviews and recommendations for party infrastructure performance improvements; •Updating the Party Inventory of any changes to the party infrastructure performance resolution requests and progress; •Updating party product and/or service performance information, etc. to support the Party Requisition Management processes •Undertaking and reporting on, trend analysis on Party Performance Management processes, including types of associated performance resolution requests, response duration, delays and other process measures. •

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Support Party Performance Management

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 15.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18