Category: (4) eTOM Process Type
Process Identifier: 1.6.6.2.2
Original Process Identifier:
Maturity Level: 3
• Arranging and managing service provider access to appropriate party problem management support tools (including any appropriate Inventories) and processes;
Supervising of the interfaces from Service Provider to party support tools in order to keep always up and running the accessibility.
This was created from the Frameworx 16.0 Model