Frameworx Process: Arrange and Manage Access for Party to Service Provider Problem Mgmt. Tools and Processes

Category: (4) eTOM Process Type

Process Identifier: 1.6.6.2.1

Original Process Identifier:

Maturity Level: 3

Description

• Arranging and managing party access to appropriate service provider problem and/or trouble management support tools (including any appropriate Inventories) and processes;

Extended Description

Performing the supervision of the interfaces from party to Service Provider support tools in order to keep always up and running the accessibility.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Arrange and Manage Access for Party to Service Provider Problem Mgmt. Tools and Processes

Appears on these diagrams:

• 1.6.6.2 Support Party Problem Reporting & Management

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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