Frameworx Process: Monitor & Control Party Performance

Category: (3) eTOM Process Type

Process Identifier: 1.6.11.1

Original Process Identifier:

Maturity Level: 3

Description

Collect and analyze performance of a product delivered by a party.

Extended Description

Monitor & Control Party Performance processes control the performance measurement activities, collect performance data on a specified product, analyze this against the relevant SLA for the party and report performance data and any SLA violations to other processes. These processes also carry out impact analysis on any SLA violations and initiate corrective actions.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Monitor & Control Party Performance

Appears on these diagrams:

• 1.6.11 Party Performance Management
• 1.6.11.1 Monitor & Control Party Performance

is a more detailed diagram for the

• 1.6.11.1 Monitor & Control Party Performance

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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