Frameworx Process: Customer Experience Maturity Assessment

Category: (3) eTOM Process Type

Process Identifier: 1.3.2.1

Original Process Identifier:

Maturity Level: 4

Description

This a specific process of the General Maturity Assessment processes that are in Common Enterprise Processes in the Enterprise domain.

Extended Description

The Customer Experience Maturity Assessment process is a specific process of the General Maturity Assessment processes that are in Common Enterprise Processes in the Enterprise domain. It defines the customer maturity matrix, analyze Key Capability Indicators, and determine customer maturity level for each dimension.t

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Customer Experience Maturity Assessment

Appears on these diagrams:

• 1.3.2 Customer Experience Management
• 1.3.2.1 Customer Experience Maturity Assessment

is a more detailed diagram for the

• 1.3.2.1 Customer Experience Maturity Assessment

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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