Frameworx Process: Identify Contact

Category: (4) eTOM Process Type

Process Identifier: 1.1.11.1.1

Original Process Identifier: 1.0.7.10.4.1

Maturity Level: 4

Description

Identify Contact (Party) identifies a party contact with potential or existing parties and the enterprise. It deals with the registration of a contact and the information for access and for authorization.

Extended Description

Register a contact and set access and authority details for a contact.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Identify Contact

Appears on these diagrams:

• 1.1.11.1 Manage Contact

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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