Frameworx Process: Manage Contact

Category: (3) eTOM Process Type

Process Identifier: 1.1.11.1

Original Process Identifier: 1.0.7.10.4

Maturity Level: 4

Description

Manage all contacts between potential or existing Parties and the enterprise

Extended Description

Manage Contact manages all contacts between potential or existing parties and the enterprise. It deals with the identification of a contact, its development, enhancement and update

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Manage Contact

Appears on these diagrams:

• 1.1.11 Contact/Lead/Prospect Management
• 1.1.11.1 Manage Contact

is a more detailed diagram for the

• 1.1.11.1 Manage Contact

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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