Category: (3) eTOM Process Type
Process Identifier: 1.2.6.9
Original Process Identifier: 1.1.1.21.8.11
Maturity Level: 4
Not used for this process element
Undertake trend analysis, and producing reports, of the QoS performance of groups of like purchased product offerings to identify any longer term deterioration;
This was created from the Frameworx 16.0 Model