Frameworx Process: Manage Customer QoS/SLA Management Notification

Category: (3) eTOM Process Type

Process Identifier: 1.2.6.8

Original Process Identifier: 1.1.1.21.8.10

Maturity Level: 4

Description

Not used for this process element

Extended Description

Establishing and managing customer notification facilities and lists to support the Customer QoS/SLA Management notification and reporting processes;

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Manage Customer QoS/SLA Management Notification

Appears on these diagrams:

• 1.2.6 Product Performance Management

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---