Frameworx Process: Track Customer QoS/SLA Management Process Capability

Category: (3) eTOM Process Type

Process Identifier: 1.2.6.7

Original Process Identifier: 1.1.1.21.8.9

Maturity Level: 4

Description

Not used for this process element

Extended Description

Tracking and monitoring of the Customer QoS/SLA Management processes and associated costs, and reporting on the capability of the Customer QoS/SLA Management processes;

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Track Customer QoS/SLA Management Process Capability

Appears on these diagrams:

• 1.2.6 Product Performance Management

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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