Frameworx Process: Monitoring Product Offering Performance Analyses

Category: (3) eTOM Process Type

Process Identifier: 1.2.6.2

Original Process Identifier: 1.1.1.21.8.4

Maturity Level: 4

Description

Not used for this process element

Extended Description

Monitoring and analyzing the purchased product offering performance analyses produced by the Customer QoS/SLA Management processes to identify problems that may be applicable to purchased product offerings as a whole;

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Monitoring Product Offering Performance Analyses

Appears on these diagrams:

• 1.2.6 Product Performance Management

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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