Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Fraud Operations Management

Category: (3) eTOM Process Type

Process Identifier: 1.7.2.3.3

Original Process Identifier: 1.3.2.3.3

Maturity Level: 4

Description

Fraud Operations is the core functional team tasked with the detection, investigation, resolution, quantification, and prevention actions to deal with suspicious and fraudulent activities and entities.

Extended Description

While fraud operations is responsible for the 24x7 actions associated with protecting the business from existing and future fraud threats, the team also will provide communications to additional audiences of fraud activities, including: 1. Internal audiences: Other departments as necessary to support fraud investigations and corrective actions, and senior business owners, stakeholders, and executives to illustrate progress, risks, and needs to increase effective protection around the business 2. External audiences: Other operators through the course of information sharing (e.g., fraud types and tactics to protect, investigative needs, etc.), and LEAs for purposes of managing more significant threats and fraud generating individuals and syndicates. Fraud Operations is divided into 3 primary functional groups: Information and Data Processing, Fraud Analysis, and Fraud Actions. Each functional group will be defined further in the following process sections.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Fraud Operations Management

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 14.5 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:16