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Frameworx Process: Internal Process Policies

Category: (4) eTOM Process Type

Process Identifier: 1.7.2.3.1.4

Original Process Identifier: 1.3.2.3.1.4

Maturity Level: 4

Description

This process serves as a repository of M&P (Methods and Procedures) information that maintains best practices for internal process navigation.

Extended Description

Through the course of fraud program operations, other areas within the business will often need to be engaged as part of investigative actions, corrective actions, etc. This process serves as the set of guidelines needed to understand at what points external support (outside of a fraud core team) is necessary, and what actions could be expected to be performed by those external teams. This process will also contain pertinent contact information of trusted, qualified individuals within those external teams that may be used for fraud program work.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Internal Process Policies

Appears on these diagrams:

Issues

  • Business Process Framework 14.5 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:23