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Frameworx Process: Fraud Classification Management

Category: (4) eTOM Process Type

Process Identifier: 1.7.2.3.1.3

Original Process Identifier: 1.3.2.3.1.3

Maturity Level: 4

Description

This process serves as a repository of all fraud classifications pertinent to the operator’s business model.

Extended Description

The management and control of fraud classification information is an ongoing effort within any operator. Not only is this information constantly growing internally within any given operator, but the available information externally is growing even more rapidly (other operators, industry standards and bodies, LEAs, etc.). Management of this information is critical to the success and efficiency of any fraud protection program. Internal management tasks: 1. Collection and version control of detected and confirmed frauds 2. Management of M&Ps (Methods and Procedures) around each fraud type to: a. Detect (e.g., applicable rules) b. Investigate c. Resolve (external interactions with LEAs, service interruptions, etc.) External management tasks: 1. Access to fraud classifications and detection practices within the industry 2. Access to fraud types that do not match the operator’s business model - fraud appearing in mobile technology may soon arrive in varied form in IPTV, for instance. Access to a “library” of other fraud information will only benefit an operator over time. Examples that may be shared within a library include: a. Hotlist B Database b. New fraud patterns c. New security and/or business loopholes exploited by fraudsters

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Fraud Classification Management

Appears on these diagrams:

Issues

  • Business Process Framework 14.5 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:22