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Frameworx Process: Party Bill Inquiry Handling

Category: (4) eTOM Process Type

Process Identifier: 1.6.12.3.11

Original Process Identifier: 1.0.7.11

Maturity Level: 3

Description

Ensure the timely and effective resolution of all party bill inquiries and complaints initiated by an enterprise or initiated by another party, such as a partner.

Extended Description

Party Bill Inquiry Handling ensures the timely and effective resolution of all party bill inquiries and complaints initiated by an enterprise or initiated by another party, such as a partner. It includes the receiving and sending inquiries regarding a bill/invoice, managing the entire bill inquiry lifecycle, reporting changes to and updates to, and closure of a bill inquiry when all activities have been completed.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Party Bill Inquiry Handling

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 14.5 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:25