Category: (4) eTOM Process Type
Process Identifier: 1.6.12.3.11
Original Process Identifier: 1.0.7.11
Maturity Level: 3
Ensure the timely and effective resolution of all party bill inquiries and complaints initiated by an enterprise or initiated by another party, such as a partner.
Party Bill Inquiry Handling ensures the timely and effective resolution of all party bill inquiries and complaints initiated by an enterprise or initiated by another party, such as a partner. It includes the receiving and sending inquiries regarding a bill/invoice, managing the entire bill inquiry lifecycle, reporting changes to and updates to, and closure of a bill inquiry when all activities have been completed.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model