Frameworx Process: Escalate Party Problem Resolution

Category: (4) eTOM Process Type

Process Identifier: 1.6.10.3.3

Original Process Identifier: 1.0.7.7.3.3

Maturity Level: 3

Description

Initiate escalation of party problem as necessary. Ensure that escalation is being invoked as required for any open problems in jeopardy.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Escalate Party Problem Resolution

Appears on these diagrams:

• 1.6.10.3 Track & Manage Party Problem Resolution

Issues

• Business Process Framework 14.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---