Frameworx Process: Track & Manage Party Problem Resolution

Category: (3) eTOM Process Type

Process Identifier: 1.6.10.3

Original Process Identifier: 1.0.7.7.3

Maturity Level: 3

Description

Manage regular interaction about resolution progress with the party.

Extended Description

Manage regular interaction about resolution progress with the party. Establish resolution progress for party problems. When the specific problem discovered is not related to the supplier/partner cancel a party problem . Monitoring the jeopardy status of open problems, initiating escalation of unresolved problems as necessary Modifying information in an existing party problem based on feedback of progress from the party.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Track & Manage Party Problem Resolution

Appears on these diagrams:

• 1.6.10 Party Problem Handling
• 1.6.10.3 Track & Manage Party Problem Resolution

is a more detailed diagram for the

• 1.6.10.3 Track & Manage Party Problem Resolution

Issues

• Business Process Framework 14.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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