Frameworx Process: Initiate Party Problem

Category: (3) eTOM Process Type

Process Identifier: 1.6.10.1

Original Process Identifier: 1.0.7.7.1

Maturity Level: 3

Description

Report specific problems to the party.

Extended Description

The Initiate Party Problem processes are responsible for reporting specific problems to a party. These problems are passed to this processes from either the RM&O or the SM&O Track & Manage processes. The party problem contains the originating resource troubleor service problem identifier to allow for appropriate linking to the processes which originally caused the problem to be initiated.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Initiate Party Problem

Appears on these diagrams:

• 1.6.10 Party Problem Handling
• 1.6.10.1 Initiate Party Problem

is a more detailed diagram for the

• 1.6.10.1 Initiate Party Problem

Issues

• Business Process Framework 14.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---