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Frameworx Process: Track & Manage Party Orders

Category: (3) eTOM Process Type

Process Identifier: 1.6.8.3

Original Process Identifier: 1.0.7.6.3

Maturity Level: 3

Description

Ensure a party's orders are being processed and delivered efficiently and effectively.

Extended Description

The objective of the Track & Manage Party Orders processes is to ensure a party's orders are being processed and delivered efficiently and effectively, and that escalation is being invoked as required for any open party orders in jeopardy. Responsibilities of these processes include, but are not limited to: • Managing regular interaction with the party to establish progress of party orders; • Modifying information in an existing party order based on feedback of progress from the party • Modifying the party order status; • Cancelling a party order order when the specific order requirements are no longer required as notified by the other processes • Monitoring the jeopardy status of open party orders, and initiating escalation of party orders as necessary. These processes track progress with the party, either periodically, or at defined points according to a project or program plan. This tracking may be driven from the enterprise, or triggered by reports from the party (e.g. periodically or at key events). These processes also initiate jeopardy and risk management in relation to the supplied specific resources, services and products, their availability and delivery schedule. These processes also manage notifications or requests from parties regarding forced or requested changes to the party order or delivery schedule. These change requests may be caused by the party or may be outside its control. Change requests are sent to the originating processes where a resolution is agreed. The Track & Manage Party Order processes will also inform the Close Party Order process by modifying the party order status to completed when the party order has been successfully delivered.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Track & Manage Party Orders

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 14.5 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18