Frameworx Process: Monitor Interaction Status

Category: (4) eTOM Process Type

Process Identifier: 1.6.9.4.2

Original Process Identifier: 1.0.7.10.5.2

Maturity Level: 3

Description

Manages the status of the ongoing interactions and is able to provide status information at any moment in which the request is active

Extended Description

The purpose of this process is to monitor the status of a Party interaction. These processes analyze and assess the Party interaction status changes to initiate notifications or reports.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Monitor Interaction Status

Appears on these diagrams:

• 1.6.9.5 Handle Party Interaction (Including Self Service)

Issues

• Business Process Framework 14.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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