Frameworx Process: Handle Interaction

Category: (4) eTOM Process Type

Process Identifier: 1.6.9.4.1

Original Process Identifier: 1.0.7.10.5.1

Maturity Level: 3

Description

Receive the interaction requests and authenticate the party contact. Either enable its originator to automatically fulfill it, or identify and activate the opportune process to accomplish the request.

Extended Description

Receive the interaction requests and authenticate the party contact. Either enable its originator to automatically fulfill it, or identify and activate the opportune process to accomplish the request.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Handle Interaction

Appears on these diagrams:

• 1.6.9.5 Handle Party Interaction (Including Self Service)

Issues

• Business Process Framework 14.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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