Frameworx Process: Handle Party Interaction (Including Self Service)

Category: (3) eTOM Process Type

Process Identifier: 1.6.9.4

Original Process Identifier: 1.0.7.10.5

Maturity Level: 3

Description

Handle all interactions (inbound and outbound) made by potential and existing Parties

Extended Description

The purpose of this process is to manage all requests (inbound and outbound) made by potential and existing Parties. It receives the request and either enables its originator to automatically fulfill it, or identifies and activates the opportune process to accomplish the request; it manages the status of the request and is able to provide status information at any moment in which the request is active; it formally closes the request when all related activities have been terminated.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Handle Party Interaction (Including Self Service)

Appears on these diagrams:

• 1.6.9 Party Interaction Management
• 1.6.9.5 Handle Party Interaction (Including Self Service)

is a more detailed diagram for the

• 1.6.9.5 Handle Party Interaction (Including Self Service)

Issues

• Business Process Framework 14.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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