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Frameworx Process: Track and Manage Party Interaction

Category: (3) eTOM Process Type

Process Identifier: 1.6.9.3

Original Process Identifier: 1.0.7.10.3

Maturity Level: 3

Description

Ensure that Party Interactions are managed and tracked efficiently to meet the Party interaction policies and SLA requirements.

Extended Description

The purpose of this process is to ensure that Party Interactions are managed and tracked efficiently across all interaction channels in order to meet the agreed SLA with the Party. Responsibilities of these process include but are not limited to: · Ensure interactions are completed and closed in a timely manner · Monitor the interaction and Notify the Party when SLA or deadlines can not be met · Track Party responses when these are required · Measure KPIs in order to improve the Interactions efficiency

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Track and Manage Party Interaction

Appears on these diagrams:

Issues

  • Business Process Framework 14.5 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18