Category: (3) eTOM Process Type
Process Identifier: 1.6.9.3
Original Process Identifier: 1.0.7.10.3
Maturity Level: 3
Ensure that Party Interactions are managed and tracked efficiently to meet the Party interaction policies and SLA requirements.
The purpose of this process is to ensure that Party Interactions are managed and tracked efficiently across all interaction channels in order to meet the agreed SLA with the Party. Responsibilities of these process include but are not limited to: · Ensure interactions are completed and closed in a timely manner · Monitor the interaction and Notify the Party when SLA or deadlines can not be met · Track Party responses when these are required · Measure KPIs in order to improve the Interactions efficiency
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model