Category: (3) eTOM Process Type
Process Identifier: 1.7.3.2.1
Original Process Identifier: 1.3.3.2.1
Maturity Level: 4
Verify consistency of independent records of information such as customer orders, customer information or product catalogue etc. (say, between different parts of an organization, or different organizations) and undertake a synchronization process for identified discrepancies to restore their consistency.
Not used for this process element.
As a practical aspect of operation within and between organizations, multiple representations of key business information may be held. From a business perspective, it is vital that such information does not get out of step through design or operational error, as this is a basis for • Better split billing between different partners especially in the new emerging market of digital services that will increase. • Better customer experience based on consistent data shared throughout an organisation and between different partnering organisations and so verification of consistency is a normal requirement, either on a routining basis or when some mismatch is identified. This process element represents verification of consistency for information ( be it customer information, customer order information, installed base, product catalogue information or any other bulk information needed ) and, where any discrepancies are found, alignment of the different records to restore consistency.
The responsibilities of the Verify Consistency of information process element are: - to verify consistency of independent records of data linked to customer, product, etc (customer order, customer installed base, customer information or product catalogue between different parts of an organization, or different organizations) - to undertake a synchronization process for identified discrepancies to restore consistency -to report results to other processes The scope and nature of the information verified will be agreed for each situation, within or between the relevant organization(s). In practical terms, the comparison and/or any corrections may involve raw data representing customer orders, but the business impact for orders and customers will be interpreted so that the business can take appropriate action. The extent of corrective action may depend on circumstances, but the goal is to restore full consistency with correct information. At a minimum, all discrepancies will be recorded and reported so that errors do not remain hidden.
The scope and nature of the information verified will be agreed for each situation, within or between the relevant organization(s). The extent of corrective action may depend on circumstances, but the goal is to restore full consistency with correct information. At a minimum, all discrepancies will be recorded and reported so that errors do not remain hidden.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model