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Frameworx Process: Notify Customer

Category: (3) eTOM Process Type

Process Identifier: 1.3.5.5

Original Process Identifier: 1.1.1.18.5

Maturity Level: 4

Description

Notify the customer when interesting events happen.

Extended Description

The purpose of this process is to notify the customer when events related to existing interactions or to significant customer experience happen. Some notifications can be sent immediately using interactive media( such as SMS, Push to applications, etc.) and other notifications can be sent later using asynchronous media such as mail.

Explanatory

Not used for this process element.

Mandatory

Not used for this process element.

Optional

Not used for this process element.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Notify Customer

Appears on these diagrams:

Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17